Returns and Refunds Policy
At Utz Quality Foods, we strive for 100% snack satisfaction; if your order arrives damaged or incorrect, please contact us within 14 days of receipt. Due to the perishable nature of our products, we cannot accept returns for snacks that have been opened or are no longer in their original sealed packaging.
Contact Support
Reach out to our customer service team via our contact form or phone with your order number and details regarding the issue.
Provide Proof
Submit photos of the damaged shipping box or the specific product issues to help us process your claim quickly.
Review Process
Our team will review your request within 2-3 business days to determine eligibility for a replacement or a refund.
Resolution
Once approved, we will either ship out a fresh replacement of your favorite snacks or issue a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing